# Head of Fulfillment Operations & Support at Second Nature

- Company: Second Nature
- What the company does: Second Nature combines weight loss medication, dietitian coaching, and behaviour change support. NHS-trusted, CQC-regulated care for lasting results. Backed by 500 Global.
- Company website: https://www.secondnature.io
- Type: Startups
- Level: Principal and up
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.ashbyhq.com/second-nature/67b88d36-36c0-4874-b786-5a04482dbcbf?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/second-nature-head-of-fulfillment-operations-and-support/

## About the role

The Head of Fulfillment Operations and Support will own the enrollment and fulfillment functions for Second Nature’s resident benefit services, as well as the end-to-end resident and Property Management Company (PMC) support experience. The core mission: ensure accurate and timely resident enrollment and fulfillment, while continuously elevating service quality and driving down unit cost to serve. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years leading high-volume, transaction-driven operations such as claims processing, enrollment administration, or benefits and billing operations, where accuracy, queue management, and data quality across multiple intake channels determine the outcome
- 7+ years of progressive operational leadership in customer support, vendor management, or BPO operations within a fast-growing B2B2C, PropTech, Marketplace, or SaaS environment. Ability to command a broad span of control and work
- Proven track record managing multi-site or nearshore/offshore BPO partners and third-party fulfillment vendors with strict SLA enforcement
- Demonstrated experience implementing digital-first self-service, AI agent workflows, and CRM ticket routing tools (e.g., Zendesk, Salesforce Service Cloud, Gorgias, or similar)
- Advanced analytical capability (workforce planning, unit economics, contact volume forecasting, and vendor scorecards). Strong intellectual wherewithal and ability to delineate signal v. noise
- A systemic, process-oriented operator who thrives in unstructured environments and prefers building scalable infrastructure over manual workarounds. High say:do ratio

Tags: Client Experience & Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/second-nature-head-of-fulfillment-operations-and-support/