# Director Customer Support at Security Scorecard

- Company: Security Scorecard
- What the company does: Protect your supply chain and manage third-party cyber risk with SecurityScorecard. Trusted by 25,000+ organizations for continuous vendor monitoring and TPRM. Backed by Sequoia and GV.
- Company website: https://www.securityscorecard.com/
- Type: Startups
- Level: Principal and up
- Location: Remote (United States)
- Work setup: Remote
- Pay: $170K to $185K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/securityscorecard/jobs/8226560
- Page: https://www.1752.vc/careers/jobs/security-scorecard-director-customer-support/

## About the role

We're looking for an AI-native support leader to own and evolve our customer support function. This role sits at the intersection of support, customers, and engineering. The person in this seat is obsessed with the customer experience, thinks in patterns rather than tickets, and treats every support interaction as a signal that can shorten time to value, prevent the next escalation, and move the needle on retention and growth.

## What they're looking for

- Experience leading a support, customer success, or technical services team, with a track record of measurably improving customer experience metrics
- Genuine fluency with AI tools in a support context, implementing or scaling AI-assisted triage, drafting, knowledge retrieval, or case deflection, and you understand both the upside and the limits
- Strong analytical instincts: comfortable digging into case data to find root causes and trends, not just closing tickets
- Collaborative, cross-functional operating style to build real partnerships with Product, Engineering, and GTM teams rather than working in a silo
- Excellent listening skills and genuine comfort being customer-facing, including joining live calls when it matters
- A clear grasp of how support work connects to revenue outcomes like NRR and GRR

Tags: Revenue