# Customer Success Manager at Semperis

- Company: Semperis
- What the company does: Semperis is the industry's most comprehensive Active Directory security and recovery platform, protecting hybrid AD environments from identity-based attacks. Backed by Insight.
- Company website: https://www.semperis.com/
- Type: Startups
- Level: Senior
- Location: Austin
- Work setup: Remote
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://jobs.ashbyhq.com/semperis/55489c85-00d3-419f-b498-2f2ed03b2988?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/semperis-customer-success-manager/

## About the role

Semperis is looking for a passionate and results-driven Customer Success Manager to join our Americas team. As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our SMB customers and Semperis. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures
- 3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
- Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language
- Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives
- Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities
- Conflict resolution & expectation management during incidents or escalations

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/semperis-customer-success-manager/