# Director, Customer Success – West at Semperis

- Company: Semperis
- What the company does: Semperis is the industry's most comprehensive Active Directory security and recovery platform, protecting hybrid AD environments from identity-based attacks. Backed by Insight.
- Company website: https://www.semperis.com/
- Type: Startups
- Level: Principal and up
- Location: Phoenix, AZ
- Work setup: Remote
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://jobs.ashbyhq.com/semperis/6dad284d-fc4d-476d-91c1-2bfd034b442a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/semperis-director-customer-success-west/

## About the role

We are seeking a Director of Customer Success to lead execution and customer outcomes across the Western US. This is a regional people-leadership role, not an individual customer book-of-business role. You will lead and develop Customer Success Managers as applicable to the coverage model, and ensure the team consistently drives customer value, adoption, retention, and advocacy. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years leading and developing high-performing Customer Success, Technical Account Management, Account Management, or related post-sale teams, experience in B2B SaaS, cybersecurity, or infrastructure software
- A track record of improving team execution and customer outcomes across retention, renewal readiness, adoption, customer health, and value realization
- Experience coaching teams that manage complex enterprise customers and multi-stakeholder program
- Strong cybersecurity product or services experience and the credibility to engage with CISOs, CIOs, security operations leaders, IAM leaders, architects, and technical champions
- Ability to explain identity-security concepts and connect customer outcomes to business value. Familiarity with Active Directory, Entra ID, identity security, incident response, and cyber-resilience concepts is highly relevant
- Demonstrated skill in customer-risk identification, escalation leadership, renewal planning, and cross-functional problem solving

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/semperis-director-customer-success-west/