# Customer Experience Lead at Serval

- Company: Serval
- What the company does: Serval is the AI-native ESM that automates employee requests, onboarding/offboarding, just-in-time access, and more. Backed by General Catalyst, Sequoia and Redpoint.
- Company website: https://www.serval.com/
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $170K to $230K base salary per year (USD)
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://jobs.ashbyhq.com/serval/290b5665-54ed-483d-8835-d28209b7f682?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/serval-customer-experience-lead/

## About the role

The customers who love us most are often the ones we hear from least. As our Customer Experience Lead you'll own the experience customers have with Serval after the contract is signed: how they are welcomed, how they get live, how they are celebrated, and how they connect with each other. This is a build-it-from-scratch role. Expect increasing scope, budget, and team as customer experience becomes a core pillar of how Serval grows. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Customer-obsessed and creative. You see every touchpoint, from a welcome gift to a support ticket, as a chance to turn a customer into a champion
- Allergic to generic swag and "best practices" community playbooks that produce a quiet Slack channel. You'd rather try something personal and bold than execute something safe
- A doer, not a delegator. You're equally comfortable running a community AMA, building a Salesforce report on go-live milestones, or hand-picking the gift that makes a CIO's week
- 6+ years of experience in customer marketing, customer experience, community, or customer success, including 2+ years building or running a B2B community
- Proven track record of running programs that link customer love to measurable outcomes such as retention, expansion, or pipeline
- Experience running a customer advisory board or similar advocacy program

Tags: Marketing

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/serval-customer-experience-lead/