# Deployment Success Manager at Serval

- Company: Serval
- What the company does: Serval is the AI-native ESM that automates employee requests, onboarding/offboarding, just-in-time access, and more. Backed by General Catalyst, Sequoia and Redpoint.
- Company website: https://www.serval.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $150K to $220K base salary per year (USD)
- Posted: 2026-06-25
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/serval/b740ac6d-2259-4d9b-b9f2-5a7ad84f52f3
- Page: https://www.1752.vc/careers/jobs/serval-deployment-success-manager/

## About the role

Own customer success and support: serve as the primary technical resource post-sale, troubleshooting issues, resolving them quickly, and advocating for customer needs internally. Drive renewals and expansion: turn strong adoption into renewals, and surface opportunities to deepen and expand Serval's footprint within each account.

## What they're looking for

- Startup experience in a customer-facing or technical role
- Strong technical foundation, including the ability to read and troubleshoot production code in customer-facing environments: analyzing code paths, database state, and API requests/responses with infra and browser dev tools
- An eagerness to build, writing code and automation to create scalable systems rather than one-off fixes
- Excellent communication and relationship-management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders
- An instinct for what drives outcomes (retention, adoption, expansion) with high agency in fast-moving, ambiguous environments

Tags: Engineering