# AI Architect at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Addison, Texas
- Work setup: Remote
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000149942687
- Page: https://www.1752.vc/careers/jobs/servicenow-ai-architect-3/

## About the role

The Agentic Initiative, part of the Platform & AI Customer Excellence (AI Center of Excellence) team, will be responsible for developing, maintaining, and delivering a portfolio of internal agentic AI innovation, in partnership with Sales, Product Success, Product Management, and Customer Excellence Group at large.

## What they're looking for

- 10+ years of technology implementation or solution delivery experience
- Advisory or consulting experience (customer-facing or internal stakeholder-facing) with proven ability to translate technical capabilities into business outcomes
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
- Strong analytical and problem-solving skills with ability to work independently or as part of a team

Tags: Customer Excellence Geo HQ