# Associate Customer Success Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: Addison, TEXAS
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000159959739?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-associate-customer-success-manager/

## About the role

The Associate Customer Success Manager (CSM) is the primary point of contact / orchestration lead for all matters related to Impact features and benefits depending on the customer's Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Please note that this role is not eligible for employer-based sponsorship. You will be requires you to be in office 2 days per week
- 3+ Years of related work experience, Customer Success, Project Management, Business Admin, and/or SaaS
- Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes
- Ability to drive effective and influential conversations with various stakeholders and leadership levels
- Ability to facilitate discussions and navigate customers' objections
- Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives

Tags: Customer Excellence Geo HQ

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-associate-customer-success-manager/