# Business Systems Product Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: Santa Clara, CALIFORNIA
- Work setup: On-site
- Pay: $127K to $222K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000158742369?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-business-systems-product-manager/

## About the role

The Business Systems Product Manager is a senior individual contributor role within the Customer Excellence Group (CEG) responsible for owning and executing on a high-impact area of the Customer Success Platform (CSP). This role partners closely with Digital Technology (DT) counterparts to translate business priorities into precision-executed platform capabilities. The CSP is a major strategic bet for CEG, and this BPM is expected to operate at a level that reflects that. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years in Product Management , business systems, or enterprise technology, with demonstrated growth in scope and impact across roles
- Proven track record owning and shipping product roadmaps for internal or customer-facing platforms in complex enterprise environments
- Demonstrated ability to drive cross-functional execution in close partnership with engineering or DT teams
- Track record of delivering results in high-pressure, high-stakes environments with competing priorities
- Experience presenting strategy and program status to VP and C-level stakeholders with clarity and confidence
- Exceptional organizational skills and meticulous attention to detail

Tags: Customer Excellence HQ

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-business-systems-product-manager/