# Customer Success Executive, U.S. Federal at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Mid level
- Location: Vienna, Virginia
- Work setup: Remote
- Pay: $148K to $232K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000151440649?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-customer-success-executive-u-s-federal/

## About the role

For positions in this location, we offer a base pay of $148,400 - $231,900 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Educational Background: BA/BS or equivalent required, Master’s degree preferred
- Experience supporting or working with U.S. Federal customers preferred
- Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams
- Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives
- Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments
- C-Level Relationships: Strong experience building relationships with C-level business leaders

Tags: Customer Outcomes

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-customer-success-executive-u-s-federal/