# Director, Data & Storage Reliability Engineering at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Santa Clara, California
- Work setup: On-site
- Pay: $221K to $387K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000148914759
- Page: https://www.1752.vc/careers/jobs/servicenow-director-data-and-storage-reliability-engineering/

## About the role

Strong product mindset with demonstrated experience treating technical capabilities as products with roadmaps, priorities, customers, adoption goals, and measurable business outcomes. Experience translating production insights, customer pain points, operational challenges, reliability risks, and platform telemetry into prioritized engineering investments and long-term roadmaps.

## What they're looking for

- Strong product mindset with demonstrated experience treating technical capabilities as products with roadmaps, priorities, customers, adoption goals, and measurable business outcomes
- Experience translating production insights, customer pain points, operational challenges, reliability risks, and platform telemetry into prioritized engineering investments and long-term roadmaps
- Experience partnering closely with production operations, customer escalation teams, reliability organizations, and software engineering teams to drive systemic improvements based on operational learnings
- Experience defining product strategies, developing roadmaps, prioritizing investments, and aligning stakeholders across multiple organizations without direct authority
- Experience operating a portfolio of engineering investments, balancing short-term customer needs with long-term reliability, performance, scalability, and resilience objectives
- 15+ years of experience in software engineering, platform engineering, reliability engineering, infrastructure engineering, database engineering, distributed systems, product management, or large-scale SaaS environments

Tags: Engineering, Infrastructure and...