# Director, Insights and Measurement at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Santa Clara, CALIFORNIA
- Work setup: On-site
- Pay: $221K to $387K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-19
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000146787289?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-director-insights-and-measurement/

## About the role

Build strong relationships with PM, Design, Research, and Data and Analytics leaders to drive alignment around the highest-value customer problems and move work forward across competing priorities. Define the measurement strategy for our product spaces, establishing the metrics and models that connect product quality and user experience to company-level outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proven ability to influence product and business leaders through compelling, evidence-based narratives that drive decisions and create alignment
- Exceptional hands-on leadership and stakeholder management skills to deliver innovative insights and solutions that improve product experience
- Ability to identify strategic priorities and measurement opportunities proactively, recognizing patterns across product spaces and translating insights into strategic initiatives
- Ability to develop problem-solving strategies and drive quality execution in fast-paced work environments
- Demonstrated ability in delivering excellent results and moving seamlessly between strategy conversations with executives and technical deep dives with stakeholders and Researchers
- Proficient in the use of AI, including Claude Skills, Claude Code, MCP, and more

Tags: Low Code Experience UX Research

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-director-insights-and-measurement/