# Director of Product Management, Retail at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Santa Clara, California
- Work setup: On-site
- Pay: $221K to $387K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000148319569
- Page: https://www.1752.vc/careers/jobs/servicenow-director-of-product-management-retail/

## About the role

For positions in this location, we offer a base pay of $221,200 - $387,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

## What they're looking for

- A bachelor's degree in computer science, business, or a related field, an MBA is preferred
- 15+ years of experience with 10+ years in product management for Enterprise SaaS and AI products and 5+ in a leadership role
- Strong understanding of and interest in working with grocery, wholesale durable and non-durable goods, and restaurants and hotels
- Deep understanding of retail industry CRM processes such as store task management, store support, store maintenance, and customer service
- A proven track record of successfully launching and managing enterprise software products that resonate with users
- Deeply familiar with generative and agentic AI and its ability to transform experiences and operations

Tags: Product