# Director, Product Design, IT Service Management at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Santa Clara, CALIFORNIA
- Work setup: On-site
- Pay: $221K to $387K base salary per year (USD)
- Posted: 2026-09-06
- Apply by: 2026-10-21
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000147693009
- Page: https://www.1752.vc/careers/jobs/servicenow-director-product-design-it-service-management/

## About the role

We're looking for a Director of Product Design to lead the design vision and team that will redefine ITSM for the AI era across the entire market. This is a rare opportunity to shape the future of work at scale, leading bold innovation in one of the most critical domains in technology, serving organizations of every size.

## What they're looking for

- 10+ years of experience in Product Design or related fields
- 5+ years of leadership experience, including hiring, developing, and mentoring design managers and individual contributors
- Proven track record leading large-scale design transformation across multiple products or platforms
- Demonstrated mastery of human-centered design principles and systems thinking
- Experience designing for and with AI, familiarity with AI-native design tools and processes
- Ability to influence cross-functional partners (Product, Engineering, Leadership) and shape product strategy through design leadership

Tags: User Experience Design