# ITOM Solution Architect at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Mid level
- Location: Dallas, Texas
- Work setup: Remote
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000151461304
- Page: https://www.1752.vc/careers/jobs/servicenow-itom-solution-architect/

## About the role

ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. That shift depends entirely on whether the operational data underneath it can be trusted, which is the problem this role owns.

## What they're looking for

- Substantial ServiceNow ITOM delivery experience at architect or lead level on large, multi-workstream programs
- Demonstrated depth in CMDB architecture, CSDM alignment, IRE and reconciliation design, and Discovery pattern design
- Working command of ITOM Visibility and ITOM Health, including enterprise-scale Event Management design
- Practical experience applying AI to operational work, and the judgement to know where it helps and where it does not
- Infrastructure and cloud fluency: hybrid and multi-cloud architecture, containers and Kubernetes, and the network and security constraints that affect discovery and monitoring
- Integration fluency: REST, MID Server architecture, credential and certificate handling, and event and telemetry ingestion patterns

Tags: Customer Outcomes