# OTC Customer Support Analyst at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Analyst
- Location: Heredia, CR
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000151425078?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-otc-customer-support-analyst/

## About the role

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Strong working knowledge of Order processing / Accounts Receivable processes, cash collection strategies and practices with the ability to enforce credit and collections policies and procedures
- An excellent approach to teamwork within a fast-paced international business
- MS Office proficiency
- Strong attention to detail, is deadline-driven and has a willingness to get the job done
- Strong communication skills, with appropriate style of communication to deal effectively with all levels within the customer’s organization

Tags: Finance & Accounting

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-otc-customer-support-analyst/