# Principal Customer Success Executive at ServiceNow

- Company: ServiceNow
- What the company does: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Austin, Texas
- Work setup: Remote
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000151887039
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-customer-success-executive-2/

## About the role

As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms.

## What they're looking for

- PMP preferred, project management experience required
- Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: IT Strategy and Planning
- IT Operations and Management
- Human Resources
- Security Operations
- Customer Service Management

Tags: Customer Outcomes