# Principal Customer Success Executive - Manufacturing Vertical at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Austin, TEXAS
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-19
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000146496819?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-customer-success-executive-manufacturing-vertical/

## About the role

The Customer Success Executive—US Manufacturing is a senior individual contributor role within the Customer Excellence Group (CEG), responsible for driving customer outcomes, retention, and expansion across a portfolio of high-value US Manufacturing accounts. This role carries full accountability for the commercial health and strategic growth of assigned accounts—operating with the ownership mentality of a general manager at the account level. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- To be successful in this role, you will need
- Educational background. BA/BS or equivalent required, MBA or advanced degree preferred
- Experience. 10–15 years of experience in management consulting, enterprise SaaS, senior customer success, or technology-enabled business transformation roles
- Data storytelling. Ability to translate complex adoption metrics, value realization, and portfolio performance into executive-level narratives that drive decisions
- Cross-functional collaboration. Strong track record building productive relationships across Sales, Presales, Delivery, Product, and Enablement in matrixed, fast-paced environments. You lead through influence, not org-chart authority
- Platform knowledge. Experience overseeing technical account health—adoption telemetry, integration health, platform upgrades, and solution expansion. Background with AI/ML platform products or driving AI adoption programs is a significant differentiator

Tags: Customer Outcomes

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-principal-customer-success-executive-manufacturing-vertical/