# Principal Customer Success Manager - Federal at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Austin, Texas
- Work setup: On-site
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000160277689?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-customer-success-manager-federal/

## About the role

The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10+ years of related work experience, OR equivalent work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
- Mentor team members
- ServiceNow certifications

Tags: Customer Outcomes

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-principal-customer-success-manager-federal/