# Principal Machine Learning Engineer at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Santa Clara, CALIFORNIA
- Work setup: On-site
- Pay: $240K to $420K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000149124199
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-machine-learning-engineer/

## About the role

This is a zero-to-one incubation. We’re building a new class of exposure analysis that ranks security work by exploitability—where an attacker could realistically get in—rather than raw severity. The architecture is evolving, and this role helps define what good looks like.

## What they're looking for

- 15+ years of software engineering experience, including significant technical and engineering leadership responsibility
- Demonstrated experience designing and delivering AI/ML-powered products and platforms in production
- Experience leading technical initiatives spanning multiple teams without direct authority
- Demonstrated ability to design systems that scale to enterprise workloads
- Hands-on experience with frontier LLMs, agent frameworks, retrieval and vector technologies, and model evaluation and observability, probabilistic modeling or graph analytics is a strong plus
- Strong backend engineering experience with distributed systems, APIs, microservices, and cloud-native architectures

Tags: Engineering, Infrastructure and...