# Principal Product Success Architect at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Waltham, Massachusetts
- Work setup: Remote
- Pay: $172K to $301K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000155822569?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-product-success-architect-2/

## About the role

For positions in this location, we offer a base pay of $171,900 - $300,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of software engineering experience, with substantial depth in both enterprise product work and hands-on customer or field delivery
- Expert-level coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a proven track record of shipping and scaling production systems
- Deep experience deploying and integrating AI features and GenAI models, including Now Assist, AI Agents, or equivalent platforms, across multiple customer environments and deployment patterns
- Strong judgment on prompt engineering and non-deterministic model behavior, including the ability to advise on reliability, production readiness, and edge cases
- A strategic mindset about standards, tooling, and scalability — you balance pragmatism with the long-term health of the program
- Proven ability to build, own, and scale shared infrastructure and platforms that multiple teams depend on

Tags: Engineering, Infrastructure and...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-principal-product-success-architect-2/