# Principal Product Success Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: San Diego, California
- Work setup: Remote
- Pay: $172K to $301K base salary per year (USD)
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000156426199?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-product-success-manager/

## About the role

Come join the Product Excellence team and work with a talented group of people on some of the most strategic platform capabilities at ServiceNow and in the industry. The AI Core Platform is the foundation for, and at the heart of, all ServiceNow products. Our platform capabilities ensure that ServiceNow is reliable, secure, scalable and upgradable while delivering a great user experience and measurable business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of experience in architecting and delivering complex solutions on the ServiceNow Platform
- 3+ years of experience supporting Process Mining, process optimisation, value realisation, operational discovery, or process improvement programmes with enterprise customers
- 3+ years of experience in two or more ServiceNow core platform capabilities such as Automated Test Framework, upgrades, Health Scan, Usage Analytics, Platform Analytics, CI/CD, source control and clone management
- 2+ years of experience in two or more adjacent AI Core Platform capabilities or interfaces such as Predictive Intelligence, Virtual Agent, AI Agents, Mobile App Builder, UI Builder, Workspace or Portal
- 1+ year of experience with ServiceNow Performance Analytics or Platform Analytics configuration, administration, customer delivery, adoption tracking and outcome reporting
- Experience translating Process Mining insights into adoption plays, measurable process improvement recommendations, and executive-ready value narratives

Tags: Support and Product Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-principal-product-success-manager/