# Principal Software Engineer - AI Control Tower (AICT) at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Santa Clara, California
- Work setup: On-site
- Pay: $221K to $387K base salary per year (USD)
- Posted: 2026-09-21
- Apply by: 2026-11-09
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000150800929?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-software-engineer-ai-control-tower-aict/

## About the role

The AI Control Tower is ServiceNow's central hub for governing every AI model, agent, and dataset across the enterprise. We're building the infrastructure that enterprises will depend on as agentic AI moves from experiment to production. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Deep technical foundation in cloud-native SaaS architecture: multi-tenant design, large-scale API design (REST/gRPC), Kubernetes orchestration, observability patterns, and multi-cloud platforms (AWS, Azure, GCP)
- Distributed systems & event-driven architecture expertise, with focus on scalability, reliability, fault tolerance, and operational observability
- Startup mindset: Direct experience building and shipping products from zero—ideally in high-growth environments where you were hands-on with both code and architecture decisions
- AI-native engineering practices: Proficiency across the full engineering lifecycle (architecture, implementation, debugging, security, CI/CD) using AI to drive delivery velocity and software quality
- Technical influence without formal authority: Demonstrated ability to lead cross-team technical initiatives and drive architecture decisions through clear reasoning and credibility
- Hands-on mastery: Comfort operating at the highest architectural level while remaining deeply hands-on in code when it matters most

Tags: Product

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-principal-software-engineer-ai-control-tower-aict/