# Principal Solution Architect, ITSM at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Dallas, Texas
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000155864280?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-principal-solution-architect-itsm/

## About the role

This Principal Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
- Design solutions using Technology Workflow solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption
- Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
- Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
- Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem

Tags: Customer Outcomes

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-principal-solution-architect-itsm/