# Product Success Technical Director at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: San Diego, California
- Work setup: Remote
- Pay: $199K to $348K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000151887559
- Page: https://www.1752.vc/careers/jobs/servicenow-product-success-technical-director-2/

## About the role

As Product Success Technical Director – AI Adoption Engineering, you are the senior technical authority for agentic escalations and the architecture consulting that prevents them. You sit at the intersection of our most demanding customer situations, our platform's agentic capabilities, and the field patterns that determine whether AI adoption sticks.

## What they're looking for

- Own the Hardest Agentic Escalations
- Front and resolve the most complex, highest-visibility agentic AI escalations across the install base, owning path-to-green for at-risk and RED go-lives
- Lead cross-functional resolution efforts, aligning account teams, Product, and Engineering under a single technical plan
- Serve as the calm, credible technical voice with customer executives when confidence in an AI deployment is on the line
- Provide Consulting-Grade Technical Architecture
- Design and validate agentic solution architectures spanning Now Assist, AI Agents, Virtual Agent, multi-agent orchestration, RAG and knowledge grounding, integrations, and guardrails/governance via AI Control Tower

Tags: Engineering, Infrastructure and...