# Product Success Technical Director at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Waltham, Massachusetts
- Work setup: Remote
- Pay: $199K to $348K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000151877639
- Page: https://www.1752.vc/careers/jobs/servicenow-product-success-technical-director/

## About the role

As Product Success Technical Director – AI Adoption Engineering, you are the senior technical authority for agentic escalations and the architecture consulting that prevents them. You sit at the intersection of our most demanding customer situations, our platform's agentic capabilities, and the field patterns that determine whether AI adoption sticks.

## What they're looking for

- 15+ years in technical leadership spanning enterprise architecture, complex solution delivery, and/or customer-facing escalation resolution
- Deep, hands-on expertise architecting and troubleshooting production AI/agentic systems: LLM integration, RAG, multi-agent orchestration, prompt and guardrail design, and reliability/evaluation
- Demonstrated success owning and resolving high-severity, executive-visible customer escalations
- Strong executive presence, with the ability to rebuild customer trust and lead a room during a crisis
- Proven ability to influence without authority across Product, Engineering, field, and customer executive stakeholders
- A track record of turning complex engagements into reusable frameworks, playbooks, or reference architectures

Tags: Engineering, Infrastructure and...