# Senior Software Engineer at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: Santa Clara, California
- Work setup: On-site
- Pay: $143K to $243K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000151896179
- Page: https://www.1752.vc/careers/jobs/servicenow-senior-software-engineer-2/

## About the role

Run GAIL and Go-Live Support engagements end to end, from enterprise deployments through to production go-lives, owning delivery and outcomes for the customers you're assigned. Own the GAIL playbook, understand it deeply, apply it with judgment, follow the required gates and sequences, and flag where it falls short, so the standard stays current.

## What they're looking for

- 4+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery
- Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track record of building and shipping production-quality solutions
- Experience deploying or integrating AI features and GenAI models — including Now Assist, AI Agents, or equivalent platforms — in real customer environments
- Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity
- A bias for standards over shortcuts — you know when a playbook gate applies, when it doesn't, and you own that call with clear reasoning
- A builder's instinct for shared tooling and reusable patterns — you don't reinvent the wheel when you can build something the whole program can use

Tags: Engineering, Infrastructure and...