# Senior Staff AI Agent Engineer – Moveworks | Customer Deployment at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, California
- Work setup: Remote
- Pay: $191K to $334K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000146802606
- Page: https://www.1752.vc/careers/jobs/servicenow-senior-staff-ai-agent-engineer-moveworks-customer-deployment/

## About the role

You'll own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role — you'll be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon.

## What they're looking for

- Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling
- Curiosity & Adaptability: You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does
- Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users
- Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions
- Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise
- 12+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer

Tags: Support and Product Success