# Senior Staff AI-Native Software Engineer – Agentic Systems at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CALIFORNIA
- Work setup: On-site
- Pay: $191K to $334K base salary per year (USD)
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000156441790?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-senior-staff-ai-native-software-engineer-agentic-systems/

## About the role

You will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform — autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale. You will build the substrate that connects all four: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). The architectural inflection point is now. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems
- Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes
- Production-grade Python. Systems language (Go, Java, or C++) is a plus
- Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings
- Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics
- Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices

Tags: Engineering, Infrastructure and...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-senior-staff-ai-native-software-engineer-agentic-systems/