# Senior Staff Inbound Product Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: Santa Clara, California
- Work setup: On-site
- Pay: $191K to $334K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000149391050
- Page: https://www.1752.vc/careers/jobs/servicenow-senior-staff-inbound-product-manager/

## About the role

ServiceNow is looking for a Senior Staff Inbound Product Manager to own and build a new AI tool suite that shows a customer exactly where agentic AI will pay off in their business: the highest ROI workflows to agentify, whether their data is ready and build AI tools to fix it, and demonstrate the projected return.

## What they're looking for

- Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) with hands-on product ownership of LLM-based systems and real-world failure modes
- Proven ability to collaborate across diverse, cross-functional teams
- Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter
- Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions
- Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
- Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive choices

Tags: Product