# Senior Staff Machine Learning Engineer at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Santa Clara, CALIFORNIA
- Work setup: On-site
- Pay: $201K to $352K base salary per year (USD)
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000150736626?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-senior-staff-machine-learning-engineer-2/

## About the role

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems
- Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes
- Production-grade Python. Systems language (Go, Java, or C++) is a plus
- Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings
- Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics
- Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices

Tags: Engineering, Infrastructure and...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-senior-staff-machine-learning-engineer-2/