# Senior Staff Software Engineer at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: San Diego, California
- Work setup: On-site
- Pay: $172K to $301K base salary per year (USD)
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000155584859?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-senior-staff-software-engineer-2/

## About the role

Build Agent is ServiceNow's AI coding assistant, purpose-built for the platform's metadata-driven substrate - operating natively across ServiceNow's scoped applications, tables, and metadata types. This role leads the team responsible for the Build Agent evaluation framework, model support, and telemetry. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Direct experience building or leading evaluation systems for LLM-based products — scoring methodology, benchmark design, and failure analysis, not just prompt engineering
- Understanding of coding agent architecture: tool use, agentic loops, context management, and the trade-offs between generic and domain-specific scaffolding
- 6+ years of experience with technologies relevant to ServiceNow, including advanced coding skills and fluency in one or more of Java, C++, Ruby, Shell, or JavaScript
- Experience critically evaluating foundation models — distinguishing real capability differences from tuning or scaffold artifacts
- Ability to execute against ambiguous priorities, weighing context, risk, and desired outcomes — particularly where eval data is incomplete or contested

Tags: Engineering, Infrastructure and...

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-senior-staff-software-engineer-2/