# Senior Technical Writer, Platform Experience at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: Waltham, Massachusetts
- Work setup: On-site
- Pay: $94K to $160K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000148914139
- Page: https://www.1752.vc/careers/jobs/servicenow-senior-technical-writer-platform-experience/

## About the role

Partner with product managers, engineers, designers, and developer experience teams to create guidance, tutorials, learning paths, and best practices that help customers move from getting started to production. Gain hands-on experience with the same tools, workflows, and technologies used by the audiences you support, building applications and prototypes to better understand customer challenges and opportunities.

## What they're looking for

- 4+ years' work experience in technical communication
- Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
- Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
- Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
- Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results
- Familiarity with modern web development concepts and technologies, including JavaScript, APIs, web components, HTML, and CSS

Tags: Low Code Experience Product Content