# Solution Architect, Strategic Portfolio & Enterprise Architecture at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Mid level
- Location: Dallas, Texas
- Work setup: Remote
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000148528056
- Page: https://www.1752.vc/careers/jobs/servicenow-solution-architect-strategic-portfolio-and-enterprise-architecture/

## About the role

This Solution Architect is a functional and technical expert who shapes and governs enterprise-wide ServiceNow architectures across complex, multi-product customer portfolios. The role requires a strategic mindset focused on long-range platform roadmaps, cross-domain integration patterns, and governance frameworks – providing advisory leadership during pre-sales, delivering enterprise architecture guidance on direct customer engagements, and representing strategic portfolio priorities within ServiceNow (e.g.,...

## What they're looking for

- 10+ years of experience in enterprise architecture, strategic IT portfolio management, or senior technical advisory roles within a professional services or consulting organization, or equivalent education and experience
- Experienced in leading strategic architecture reviews and portfolio governance sessions with enterprise customers, driving executive alignment on multi-product platform strategies and long-term architectural vision
- Exceptional ability to communicate complex enterprise architecture concepts through visual modeling, architecture blueprints, and structured frameworks that resonate with both executive and technical audiences
- Ability to operate independently on complex, ambiguous engagements managing competing priorities, driving issues through to resolution, and making sound architectural decisions without requiring close direction
- A demonstrated curiosity for emerging technologies and a drive to apply new capabilities to real-world platform challenges
- Strong ability to build trusted relationships with remote and in-person stakeholders across all organizational levels

Tags: Customer Outcomes