# Sr Customer Success Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: San Francisco de Heredia, Heredia
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000155825630?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-sr-customer-success-manager-6/

## About the role

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
- 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 6+ years experience in network engineering, architecture, support, or design
- 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments
- Strong communication and presentation skills across technical and executive audiences
- 3+ years experience in IT, security, healthcare tech, or similar environments

Tags: Customer Service and Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-sr-customer-success-manager-6/