# Sr Customer Success Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: Milwaukee, Wisconsin
- Work setup: Remote
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000149393445
- Page: https://www.1752.vc/careers/jobs/servicenow-sr-customer-success-manager/

## About the role

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization.

## What they're looking for

- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
- 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
- 5+ years experience in network engineering, architecture, support, or design
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
- Strong communication and presentation skills across technical and executive audiences
- 3+ years experience in IT, security, healthcare tech, or similar environments

Tags: Customer Service and Support