# Sr. Director, AMS Head of CEG Operations at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Principal and up
- Location: Santa Clara, CALIFORNIA
- Work setup: On-site
- Pay: $220K to $397K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000160288289?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-sr-director-ams-head-of-ceg-operations/

## About the role

Reporting directly to the VP of CEG Global Field Ops, the Sr. Director, AMS Head of CEG Operations will lead the operational engine for the Customer Excellence Group (CEG) across the Americas. This role drives the strategy, planning, and execution that enable CEG's customer success and post-sale teams to deliver value-based outcomes at scale, owning the operating cadence, performance management, and cross-functional alignment that keep the AMS field running and growing. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 12+ years of relevant work experience (or 7+ year post-MBA or equivalent), preferably in tech strategy/ops, management consulting, delivery leadership, or customer success
- Prior experience supporting or leading field operations for a large, geographically distributed post-sale or professional services organization strongly preferred
- Demonstrated “AI-first” mindset and a relentless growth orientation
- Strong data analytics, financial acumen, and problem-solving skills with ability to synthesize complex information
- Demonstrated ability to be thought and execution partner to senior leaders to help run and develop their orgs
- Bias toward action and an ownership mentality—results-oriented, and accountable for both successes and learnings

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-sr-director-ams-head-of-ceg-operations/