# Sr Professional Services Strategy & Ops Program Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: Mountain View, CALIFORNIA
- Work setup: On-site
- Pay: $114K to $199K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-16
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000152379299?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-sr-professional-services-strategy-and-ops-program-manager/

## About the role

The Moveworks Professional Services team deploys agentic AI for some of the largest enterprises in the world. As we scale delivery across a fast-growing partner ecosystem, we're hiring a Services Delivery Operations Manager to own the day-to-day operational backbone that keeps our implementation and ongoing services engagements running smoothly. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience applying AI-enabled tools or automation to improve operating workflows, decision support, reporting, or productivity within a services, operations, or customer-facing function
- 3–5 years in Professional Services Operations, Revenue Operations, Partner Operations, PMO operations, or a related SaaS delivery operations role
- Hands-on proficiency with PSA, CRM, or project delivery systems, Rocketlane experience is strongly preferred, with Kantata, Certinia/FinancialForce, Salesforce, or comparable platforms also valuable
- Working knowledge of SaaS Professional Services metrics such as utilization, capacity, backlog, attach rate, forecast accuracy, delivery health, and services margin
- Background supporting partner-led or subcontracted delivery models, including intake, onboarding, assignment coordination, operational governance, and process improvement
- Strong analytical skills with the ability to synthesize data from multiple systems, identify trends, and convert findings into practical recommendations for Services leaders


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-sr-professional-services-strategy-and-ops-program-manager/