# Sr. Staff Product Manager, AI-Native IT Service Management at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Santa Clara, California
- Work setup: Remote
- Pay: $191K to $334K base salary per year (USD)
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000158364690?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-sr-staff-product-manager-ai-native-it-service-management/

## About the role

You will own a piece of that portfolio outright: what good looks like for it, who it is for, and whether we are honestly there yet. Zero Service Outage is the goal, and the work is making it true for the customers who run their operations on these products every day. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 12+ years of software product management experience, including a track record of shipping complex enterprise products that customers love and that drive meaningful business outcomes
- Have owned an AI-native product end to end and been the person accountable for its quality bar. The ownership is what matters, not the years
- Know what enterprise-grade means for AI: the quality bar, the guardrails, the telemetry, and the work of earning a customer’s trust before they hand an agent real authority
- Have working knowledge of IT service operations: how incidents, changes, and on-call actually run, and why operations teams are slow to trust automation. You know these domains well enough to identify what should change fundamentally, not just incrementally
- Comfortable with platform concepts such as workflow orchestration, workspace design, Flow Designer, and extensibility patterns. You can engage in architecture discussions and make informed trade-offs
- Experience working with large enterprises that have complex customizations, compliance requirements, and high expectations


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-sr-staff-product-manager-ai-native-it-service-management/