# Staff Engineer, Machine Learning Systems & Reliability - Moveworks at ServiceNow

- Company: ServiceNow
- What the company does: Moveworks : the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Mountain View, CALIFORNIA
- Work setup: On-site
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000148868799
- Page: https://www.1752.vc/careers/jobs/servicenow-staff-engineer-machine-learning-systems-and-reliability-moveworks/

## About the role

We’re looking for a hands-on Staff Engineer who can move machine-learning models, agentic workflows, and self-learning approaches from promising prototypes into secure, observable, continuously deployable production systems.

## What they're looking for

- A track record of Staff-level technical ownership, typically gained through 7+ years of experience in software engineering, platform engineering, SRE, production engineering, or ML infrastructure
- Strong software-engineering skills in Python and at least one production systems language such as Go, Java, C++, or Rust
- Experience designing, operating, and troubleshooting distributed production systems, including failure analysis, capacity planning, and performance optimization
- Hands-on experience with cloud infrastructure, containers and Kubernetes, infrastructure as code, CI/CD, and modern observability
- Experience distinguishing service-health problems from data-quality or model-quality problems
- Familiarity with SRE practices such as SLIs/SLOs, error budgets, sustainable on-call, incident management, and blameless postmortems