# Staff Machine Learning Engineer - VoIP Infrastructure at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Boston, Massachusetts
- Work setup: Remote
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000155800119?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicenow-staff-machine-learning-engineer-voip-infrastructure-3/

## About the role

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Hands-on experience building VoIP systems using SIP/RTP protocols
- Practical knowledge of Kamailio, RTPEngine, FreeSWITCH, SBCs, and PSTN systems (or similar)
- Working knowledge of PSTN infrastructure and telecom protocols
- Experience integrating applications on top of LLMs (using existing models, not building them)
- Experience in prompt engineering and developing LLM based features
- 4+ years of development experience with Python, GoLang, Java or similar languages

Tags: IT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicenow-staff-machine-learning-engineer-voip-infrastructure-3/