# Technical Enablement Manager at ServiceNow

- Company: ServiceNow
- What the company does: It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
- Company website: https://www.servicenow.com/
- Type: Startups
- Level: Senior
- Location: New York, NEW YORK
- Work setup: Remote
- Pay: $127K to $222K base salary per year (USD)
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://jobs.smartrecruiters.com/ServiceNow/744000149901709
- Page: https://www.1752.vc/careers/jobs/servicenow-technical-enablement-manager/

## About the role

Technical & Hands-On Enablement: Design, scope, and deliver deep-dive technical enablement motions—including lab environments, advanced architectural workflows, integrations, and live technical demos—for technical customer-facing roles. Onboarding & Ramping: Assist with the Armis Ignite onboarding program for roles under the Customer Success organization to ensure new hires hit major technical and operational learning milestones by their 30th day.

## What they're looking for

- Prior Technical Field Experience: Background as a Solution Consultant / Pre-Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity strongly preferred
- Cybersecurity Domain Expertise: Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations
- 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS
- Demonstrated Technical Delivery: Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications)
- Tooling Proficiency: Experience with authoring tools (e.g., Articulate Rise), video editing tools (e.g., Camtasia), LMS/CMS platforms, and project management tools (e.g., Monday, Asana, Smartsheets)
- Leadership & Cross-Functional Alignment: Strong leadership abilities with a track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams to accomplish shared goals

Tags: Sales