# Associate Specialist, Executive Escalations & Premium Support at ServiceTitan

- Company: ServiceTitan
- What the company does: Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
- Company website: https://www.servicetitan.com/
- Type: Startups
- Level: Associate
- Location: Yerevan, Armenia
- Work setup: On-site
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://servicetitan.wd1.myworkdayjobs.com/en-US/ServiceTitan/job/Yerevan-Armenia/Associate-Specialist--Executive-Escalations---Premium-Support_JR116459?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicetitan-associate-specialist-executive-escalations-and-premium-support/

## About the role

Associate Specialists are key members of the Global Support team, acting as subject matter experts for ServiceTitan’s products/services and customers and providing advanced support for issues that cannot be resolved by frontline Customer Success members. An Associate Specialist specializes in a product area and has strong generalized product knowledge across a complex SaaS-based platform. They have a holistic understanding of how the various product areas work together. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Act as a Tier 3 Specialist supporting Tier 1 and Tier 2 Support Agents, Project Managers, and Customer Success Managers
- Specialize in Telecom and function as a subject matter expert on all ServiceTitan products/services
- Provide advanced level 3 troubleshooting and advanced workflow solutions to resolve technical issues quickly and confidently for customers and internal CS employees
- Identify advanced troubleshooting workarounds and support recommendations for issues that cannot be resolved through existing Knowledge Base articles or other known troubleshooting steps
- Prevent escalations by leveraging support tools and resources such as the Salesforce Support Console, Universal Search, Confluence, and Slack, as well as in-depth testing to resolve cases efficiently
- Deescalate customers through expert product knowledge and strong call handling skills


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicetitan-associate-specialist-executive-escalations-and-premium-support/