# Associate Specialist, Front Office at ServiceTitan

- Company: ServiceTitan
- What the company does: Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
- Company website: https://www.servicetitan.com/
- Type: Startups
- Level: Associate
- Location: US Remote
- Work setup: Remote
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://servicetitan.wd1.myworkdayjobs.com/en-US/ServiceTitan/job/US-Remote/Associate-Specialist--Front-Office_JR115974-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicetitan-associate-specialist-front-office/

## About the role

Act as a tier 3 specialist supporting tier 1 and tier 2 support agents, project managers, and customer success managers as an escalation resource. Deescalate customers through expert product knowledge and strong call handling skills Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s degree, 2-3 years of customer service or technical support experience
- Minimum of 1 year of demonstrated expertise in ServiceTitan Product subject matter workflow, configuration, and solution design experience
- Customer Support Advocate II experience or equivalent knowledge that demonstrates a clear understanding of our customers' business needs and workflows
- Works in a high-paced, customer-facing environment with varied/extended hours of operation that include weekends and holidays as needed
- Demonstrated proficiency in Excel and/or Google Sheets
- Basic knowledge of SQL preferred


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicetitan-associate-specialist-front-office/