# Customer Success Engineer at ServiceTitan

- Company: ServiceTitan
- What the company does: Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
- Company website: https://www.servicetitan.com/
- Type: Startups
- Level: Mid level
- Location: US Remote
- Work setup: Remote
- Pay: $112K to $168K base salary per year (USD)
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://servicetitan.wd1.myworkdayjobs.com/en-US/ServiceTitan/job/US-Remote/Customer-Success-Engineer_JR116011
- Page: https://www.1752.vc/careers/jobs/servicetitan-customer-success-engineer/

## About the role

As a Customer Success Engineer, Strategic Accounts, you’ll drive the long-term success of ServiceTitan’s largest customers, including franchise systems and select multi-location enterprise organizations. You’ll build trusted partnerships with both business and technical stakeholders, applying deep product knowledge and technical problem-solving skills to improve adoption, optimize workflows, and help customers realize measurable value from the ServiceTitan platform.

## What they're looking for

- 5+ years of relevant experience in customer success engineering, technical account management, solutions consulting, implementation, enterprise SaaS, or a related customer-facing technical role
- Demonstrated success managing multiple strategic accounts, technical projects, or complex customer initiatives
- Strong technical aptitude and a proven ability to quickly learn complex software platforms, configurations, workflows, and integrations
- Working knowledge of SaaS architecture, APIs, data integrations, and troubleshooting concepts, experience partnering with engineering teams is preferred
- Ability to translate business needs into technical requirements and explain complex technical concepts clearly to both technical and non-technical audiences
- Strong analytical skills, including the ability to interpret product usage data, identify trends, and turn insights into actionable recommendations