# Product Success Specialist, Virtual Agents at ServiceTitan

- Company: ServiceTitan
- What the company does: Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
- Company website: https://www.servicetitan.com/
- Type: Startups
- Level: Mid level
- Location: US Remote
- Work setup: Remote
- Pay: $77K to $115K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://servicetitan.wd1.myworkdayjobs.com/en-US/ServiceTitan/job/US-Remote/Product-Success-Specialist--Virtual-Agents_JR115885
- Page: https://www.1752.vc/careers/jobs/servicetitan-product-success-specialist-virtual-agents/

## About the role

You'll be the person who takes customers from signed contracts to fully activated — and then keeps them getting more value every month. This is not a passive account management role. You'll be deep in the product, deep in the data, and deep in the relationship. You'll own the full post-sale journey: activation, configuration, adoption, and optimization — making sure every customer you touch is getting real, measurable ROI from Voice Agent.

## What they're looking for

- A track record of owning the post-sale relationship: activation, adoption, retention, and renewal
- Comfort getting technical — you're not afraid of configuration, troubleshooting, or learning how a product works under the hood
- Strong communication skills with the ability to simplify complex concepts for customers of all technical levels
- Data-driven mindset — you use adoption metrics and account trends to prioritize your time and identify risk
- Self-starter who thrives in a fast-moving, ambiguous environment with minimal hand-holding
- Experience in the home services industry (GM, Ops Manager, or similar) is a strong plus