# Senior Community Specialist at ServiceTitan

- Company: ServiceTitan
- What the company does: Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
- Company website: https://www.servicetitan.com/
- Type: Startups
- Level: Senior
- Location: US Remote
- Work setup: Remote
- Pay: $93K to $139K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://servicetitan.wd1.myworkdayjobs.com/en-US/ServiceTitan/job/US-Remote/Senior-Community-Specialist_JR116113?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/servicetitan-senior-community-specialist/

## About the role

The Senior Community Specialist will serve as a key player in developing our ServiceTitan, Aspire, and FieldRoutes customer community groups, as well as supporting and executing our Employee Advocacy program company-wide. This role moves beyond single-platform moderation to support the Manager, Customer Community in building and executing community plans across brands. This ensures consistency, shared learnings, and a unified voice, while respecting the nuances of each customer base. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own the content calendars for customer community groups, executing and adapting the team’s overall strategy for each
- Source and develop content across all customer communities, feeding the calendars you own and other existing editorial calendars
- Monitor and route escalations across our customer communities and other social channels, prioritizing based on severity and cross-functional impact
- Identify and close gaps between previously siloed community efforts, sharing learnings, playbooks, and best practices across brands
- Diligently track customer questions, issues, and recommendations across brands and communicate them to the appropriate teams
- Build brand personality and customer trust through regular one and two-way communication across our community platforms


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/servicetitan-senior-community-specialist/