# Customer Success Engineer II at Shadeform

- Company: Shadeform
- What the company does: Efficiently develop, train, and deploy AI models in any cloud environment. Access on-demand GPUs across multiple GPU clouds and seamlessly scale ML inference for optimal performance. Backed by Y Combinator.
- Company website: https://www.shadeform.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-06-26
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/shadeform/3b122c16-dca5-4dc5-9ce8-71010c95ff26
- Page: https://www.1752.vc/careers/jobs/shadeform-customer-success-engineer-ii/

## About the role

We're hiring a Customer Success Engineer II to help customers successfully use and scale AI infrastructure on Shadeform. As a technical point of contact, you'll investigate and resolve infrastructure, hardware, and platform issues, coordinating with internal teams and providers to tackle complex challenges and ensure customers get timely, effective support.

## What they're looking for

- 2+ years in a customer-facing technical role (Customer Success Engineering, Technical Support, Solutions Engineering, or similar), ideally supporting infrastructure or cloud products
- Strong Linux fundamentals: comfortable navigating the command line, reading logs, diagnosing networking and hardware issues, and troubleshooting performance problems
- Proven ability to manage multiple issues and deployments in parallel without dropping details or missing timelines
- Excellent written and verbal communication, with a track record of explaining technical concepts clearly to both technical and non-technical audiences
- A customer-first mindset paired with the judgment to know when to escalate, when to dig deeper, and when to loop in providers or internal teams
- Comfort working in a fast-moving environment where priorities shift and processes are still being built

Tags: Customer Success