# On-Site Customer Service Representative - Mission Viejo, CA at ShareCRM

- Company: ShareCRM
- What the company does: ShareCRM is an AI-powered, customizable and affordable enterprise CRM solution to seamlessly integrate and empower every aspect of your business.
- Company website: https://www.sharecrm.com
- Type: Startups
- Level: Mid level
- Location: COS - Mission Hospital Radiology Mission Viejo, CA
- Work setup: On-site
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://sharecare.wd1.myworkdayjobs.com/en-US/Sharecare_Careers/job/COS---Mission-Hospital-Radiology-Mission-Viejo-CA/On-Site-Customer-Service-Representative---Mission-Viejo--CA_R-101969
- Page: https://www.1752.vc/careers/jobs/sharecrm-on-site-customer-service-representative-mission-viejo-ca/

## About the role

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures.

## What they're looking for

- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- Must have medical records experience and knowledge of key elements of a valid ROI request
- Understanding of HIPAA regulations preferred