# Support Engineer at Shasta Health

- Company: Shasta Health (YC S23)
- What the company does: The last healthcare admin hire. Backed by Y Combinator.
- Company website: https://www.shasta.health
- Type: Startups (AI role)
- Level: Mid level
- Location: BR / MX / US / EC / UY / AR / Remote (BR; MX; US; EC; UY; AR)
- Work setup: Remote
- Pay: $30K to $40K base salary per year (USD)
- Posted: 2026-09-05
- Apply by: 2026-10-20
- Apply: https://www.ycombinator.com/companies/shasta-health/jobs/Pc8OF2q-support-engineer
- Page: https://www.1752.vc/careers/jobs/shasta-health-support-engineer/

## About the role

This is a hands-on, customer-facing role at the intersection of technical support, implementation, and operations. You will own the support inbox, investigate reported issues, update agent guidance, engineer solutions, and help configure agents for new customers and locations. This is a role that requires coding.

## What they're looking for

- Clear and empathetic written communication. Much of the role involves explaining technical behavior to busy healthcare operators over email
- Coding and software engineering experience
- High attention to detail. Small differences in workflows can have significant consequences
- Fast learner with technical products and working with logs, configurations, integrations, and AI-agent instructions
- A strong sense of ownership and the ability to keep track of multiple customer issues through resolution
- Interest in AI and an understanding how language models behave in real customer workflows

Tags: Engineering